About Us

We believe what we do matters. The global energy industry spends almost a trillion dollars per year on upstream, midstream and downstream products and services. Consumers spend similar amounts at the pump and burner tip. It’s a global business. And it's vital to the world’s economy. Our mission is to provide customer satisfaction intelligence that impacts success. Since 2003, we’ve delivered independent research regarding many of the industry’s leading suppliers. Through our proven processes, we gather, analyze and publish our comprehensive ratings in areas important to the industry and its stakeholders.

Doug Sheridan, Managing Director & Founder

Doug recognized the need to measure customer satisfaction in the energy-industry more than 15 years ago. He founded EnergyPoint as an independent research firm dedicated to customer satisfaction and its impact on success. Today, the firm regularly surveys significant cross-sections of industry participants involved in the selection and utilization of energy-industry products and services. Doug’s keen analysis and industry observations are derived from EnergyPoint’s database of 1,000,000+ data points detailing the customer satisfaction performance of many of the industry's most recognized names.

Our Process

Each year, EnergyPoint surveys energy-industry professionals and consumers of various industry-related products and services around the globe in order to gather their opinions, perceptions and expectations concerning suppliers. The data collected via this process forms the basis for our company, product and service rankings and other industry-specific metrics used to gauge performance.

For top-ranked companies, EnergyPoint offers the Seal of Excellence™ and Customer Satisfaction Award™ program. These awards are based on responses from industry professionals who have utilized and depended upon the products and services rated. Read more concerning the program and our licensing policy.

Seal of Excellence

The prestigious EnergyPoint Research Seal of Excellence is the recognized symbol of customer satisfaction in the global energy industry. Only an elite few companies earn the right to display this seal designating their premier position in the marketplace. High-performing suppliers are essential to meeting the complex challenges of this highly specialized industry. The Seal of Excellence is a proven way to identify companies whose customers recognize their ability to maintain high standards that impact customer satisfaction. It is also the distinctive mark on the EnergyPoint Customer Satisfaction Award, a physical testament to a company’s top performance in customer satisfaction.


EnergyPoint and its customer satisfaction data have been sourced by many leading business and industry media, including: Wall Street Journal, New York Times, Barron's, Sunday Times, Hart's E&P, Oil & Gas Journal, Oil and Gas Investor, and others. Doug Sheridan is also a frequent writer and speaker on the topic of customer satisfaction.


EnergyPoint maintains strict confidentiality and anonymity related to the data it collects and publishes. The identities of survey respondents and their employers are not divulged in EnergyPoint’s various published reports or its subscription data.


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