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HOUSTON (May 25, 2022) – As realization that the energy transition will take longer than anticipated takes hold in the halls of government and trading rooms on Wall Street, the oilfield supply sector is beginning to lift its head—hoping to put behind it a most difficult period. Not surprisingly, results from EnergyPoint’s 2022 Oilfield Services Customer Satisfaction Survey suggest top-rated companies will lead the sector as it navigates growth amid a dual focus by customers on financial discipline and efficiency.
This year’s top rating goes to Core Laboratories. In addition to rating first in total satisfaction, the company rated first in technology, job quality, formation and well evaluation, core and fluids analysis, Asia & Pacific Rim, Sub-Sahara Africa, Middle East & North Africa, and four additional categories.
Newpark Resources, top-rated in 2021, is this year’s runner up. The company captured top spots in performance and reliability, HSE, drilling-related services, fluids services, Interior Texas & Mid-Continent, U.S. & Canada, HPHT applications, offshore applications, and five additional categories. Rating third overall is Liberty Oilfield Services, which took the top spot in Bakken-Dakotas and two additional categories.
Rounding out the survey’s top five are ProPetro and InterMoor, respectively. ProPetro rated first in hydraulic fracturing, completion-related services, special applications, and two additional categories. InterMoor placed first in marine services, mooring services, harsh-environment applications, ultra-deepwater applications, international regions, and four additional categories.
Now in its 18th year, EnergyPoint’s annual benchmark survey remains the industry standard for independent customer satisfaction ratings of global oilfield services providers. It is part of EnergyPoint’s portfolio of studies focused on the global energy industry’s satisfaction with the products and services it utilizes and depends upon. This year’s study, which concluded on December 31, 2021, includes the most comprehensive set of companies in the survey’s history.
“These findings stand out in a number of ways,” noted Doug Sheridan, managing director and founder of EnergyPoint. “For one, a total of seven companies, many of which gained marketshare and took advantage of weakened competitors in recent years, entered the survey for the first time. Three companies exited the survey due to mergers, changes in strategy, or bankruptcy.”
Top Five Providers: Total Satisfaction
Below is an alphabetical list of other companies rating first in at least one category in this year’s survey:
Top Five: Job Quality
Top Five: Service & Professionalism
Sheridan added, “With both oil and gas companies and investors focused on controlling capex – the lifeblood of the supplier sector – success for vendors continues to turn on their ability to attract and retain customers over the long-term. It should come as no surprise that customer satisfaction continues to be a top indicator of supplier outperformance in today’s market.”
Other oilfield service suppliers receiving the minimum number of evaluations to be included in this year’s final rankings include, in alphabetical order, Archer, Axis Energy Services, BJ Energy Solutions, Bourbon Offshore, Delmar Systems, Expro, FTS International, Gordon Technologies, Key Energy Services, KLX Energy Services, MRC Global, NexTier Oilfield Solutions, Oil States International, Nine Energy Service, Patterson-UTI, Ranger Energy Services, Scientific Drilling, and Weatherford International.
Global in nature, the study, comprised of more than 50 questions, concluded on December 31, 2021. All questions focused on features and attributes shown to drive satisfaction among customers of oilfield services suppliers. These include pricing and contract terms, performance and reliability, job quality, technology, service and professionalism, HSE, digital oilfield and big data, and corporate capabilities. Suppliers were also evaluated across multiple service categories, applications, well types, and global regions. Survey respondents were asked to rate only providers of oilfield services with which they have had significant experience as customers within the last 24 months.
Final survey results reflect opinions from more than 3,800 customer evaluations concerning major suppliers of oilfield services. For those categories and companies in which qualifying evaluations exist, scores from EnergyPoint’s 2018 and 2019 studies were included in this year's category‑winner calculations at lesser weightings than 2020 and 2021 studies. In no case were the former period’s results assigned a weighting of more than 20 percent on a combined basis for purposes of calculating this year’s final ratings and rankings.
Full survey results are available in EnergyPoint’s 2022 Ratings & Analysis Report. The publication includes detailed ratings for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by the survey data. Inquiries regarding the report, as well as promotional rights and programs for top-rated companies, should be directed to email@example.com or +1.713.529.9450. Information can also be found at the following online locations:
Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services and midstream services. For more information concerning EnergyPoint and its offerings, visit the company’s website at www.energypointresearch.com.