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HOUSTON (December 15, 2022) – EnergyPoint Research, the leading publisher of customer satisfaction ratings for the oil and gas industry, announces results from its 2022 Oil & Gas Midstream Services Customer Satisfaction Survey. The independent survey has been conducted since 2003. This year’s study is part of EnergyPoint’s series of surveys focused on the industry’s satisfaction with the products and services it utilizes and depends upon. A total of 34 U.S. and Canadian midstream companies—the largest number ever—received the minimum number of evaluations necessary for inclusion in this year’s rankings.
Crestwood Midstream again captured the top total satisfaction rating with first-placed marks in the Ark-La-Tex, Bakken – Dakotas and Texas Intrastate regions, as well as in gas storage, gas transportation, and gas and NGL purchasing. It also rated first in the attributes of operations and service and professionalism. MPLX | MarkWest was this year’s runner up, followed by Keyera, newcomer Kodiak Gas Services and Williams, respectively.
Top Five: Total Satisfaction
“While permitting and land use issues continue to present challenges in both the US and Canada, midstream companies for the most part continue to find ways to help customers get energy products to ravenous markets in North America and beyond,” noted Doug Sheridan, Managing Director and founder of EnergyPoint Research. “Between traditional oil and gas midstream services and new areas like water management and carbon capture, the midstream sector remains poised to expand the number of touchpoints it has with customers across the energy spectrum. We’ll continue to track the sector’s progress these emerging areas.”
In total, more than 50 major providers of oil and gas midstream services were listed in this year's survey. A total of 31 companies received the minimum number of evaluations required to be included in this year’s final rankings.
Listed alphabetically, other companies rating first in at least one survey category include:
Top Five: Operations
Top Five: Service & Professionalism
Sheridan added, “As the role and importance of midstream providers in the North American market continues to grow, companies will have opportunities to differentiate themselves based on a number of attributes. They should choose wisely—better to emphasize value over price, relationships over transactions, reliability over market share, and sound project development over unbridled growth. Those able to understand, balance and eventually exploit their strengths with customers are best positioned to outperform their peers over the long term.”
Other oilfield product suppliers receiving the minimum number of evaluations to be included in this year’s final rankings include, in alphabetical order, AltaGas, Archrock, Buckeye Partners, CSI Compressco, DCP Midstream, DT Midstream, Enbridge, Energy Transfer, EnLink Midstream, Enterprise Products, EPIC Midstream, Equitrans Midstream, Gibson Energy, Inter Pipeline, Kinder Morgan, NGL Energy Partners, NuStar Energy, ONEOK, Pembina, Shell Midstream, Targa Resources, USA Compression and Western Midstream.
The survey, which focused on U.S. and Canadian markets and included more than 40 questions, was concluded on November 1, 2022. All questions focused on features and attributes shown to drive satisfaction among customers of midstream services providers. These include pricing and contract terms, operations, project development, service and professionalism, personnel, systems and administration, and corporate capabilities. Respondents also evaluated providers across multiple midstream service segments and producing regions. Survey respondents were asked to rate only those providers with which they have had significant experience as customers within the last 24 months.
Final ratings reflect opinions from more than 4,800 customer evaluations concerning major providers of midstream services. For those categories and companies in which qualifying ratings exist, scores from EnergyPoint’s 2018 and 2019 surveys were included in this year's category‑winner calculations at lesser weightings than 2020 and 2021 scores. In no case were 2018 and 2019 survey results assigned a weighting of more than 20 percent on a combined basis for purposes of calculating this year’s final ratings and rankings.
Full survey results are available in EnergyPoint’s 2022 Ratings & Analysis Report. The publication includes detailed ratings for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by years of survey data. Inquiries regarding the report, as well as promotional rights and programs for top-rated companies, should be directed to email@example.com or +1.713.529.9450. Information can also be found at the following online locations:
Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing
Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services, and midstream services. For more information concerning EnergyPoint and its independent surveys, visit the company’s website at www.energypointresearch.com.