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HOUSTON (August 25, 2022) – With North American drilling activity up materially from year-ago levels and growing demand from operators looking to jumpstart international and offshore development efforts, leading drilling contractors continue to count strong customer satisfaction a strategic advantage. This is according to just-released results from EnergyPoint Research’s 2022 Contract Drillers Survey.
Now in its eighteenth year, EnergyPoint’s annual benchmark survey remains the industry standard for independent customer satisfaction ratings and rankings of global contract drillers. The survey is part of a portfolio of annual studies conducted by EnergyPoint. This year’s study, which concluded on December 31, 2021, includes ratings data on one of the most comprehensive sets of contract drillers in the survey’s history.
Doug Sheridan, managing director and founder of EnergyPoint, notes, “With ongoing labor and oilfield equipment shortages, today’s contract drillers face some of the most operationally challenging circumstances in years. Despite these conditions, both land and offshore contractors have—quite surprisingly—managed to maintain customer satisfaction levels commensurate with the sector’s long-term average. This is no small feat, and speaks directly to the market’s culling out of lower-performance players since 2019. Improved balance sheets for surviving drillers have also helped."
In the offshore drilling segment, Houston-based Valaris is this year’s top-rated contractor, moving up from its No. 2 ranking last year. In addition to rating No. 1 in total satisfaction, the company ranked first in job quality, HSE, deepwater wells, Sub-Sahara Africa, Middle East & North Africa, and three additional categories.
Maersk Drilling, which rated No. 1. in 2021, is this year’s runner up. The company captured top marks in the categories of performance and reliability, shelf wells, and harsh environment applications. Rating third overall was Diamond Offshore, which took the top spot in service and professionalism, and in horizontal and directional applications.
Listed alphabetically, other offshore drillers rating first in at least one survey category include:
Perennial top-performer Helmerich & Payne again rated first in total satisfaction on land. In additional to its top marks overall, the Tulsa-based company captured the highest ratings in job quality, technology, HSE, digital and big data, Texas & Mid-continent, Onshore Gulf Coast, horizontal and directional applications, and three additional categories.
Rating No. 2 overall onshore is Precision Drilling. The company also ranked first in four additional categories, including performance and reliability, HPHT applications, Canada and one additional category. Independence Contract Drilling rated third overall, and repeated its top rating in service and professionalism.
Top Three Contractors: Total Satisfaction
Top Three Contractors: Performance & Reliability
Top Three Contractors: Service & Professionalism
Nabors Industries also rated first in several categories, including harsh environment applications, Appalachian Basin-Marcellus, Bakken – Dakotas, Middle East & North Africa, Eastern Europe & FSU, and three additional categories.
“Despite improving market conditions, the global oilfield—and especially the North American shale patch—has changed significantly since rig counts were last at these levels,” observed Sheridan. “For a combination of reasons, contractors may find it more difficult to capture the kinds of long-term contracts that have in the past provided the visibility needed to invest for the long-term. What hasn’t changed, however, is customer satisfaction’s tie to the ability to garner such long-term contracts.”
Other onshore and offshore contract drillers receiving the minimum number of evaluations to be included in this year’s final rankings include, in alphabetical order, Borr Drilling, Ensign Energy Services, Noble Drilling, Patterson-UTI, Shelf Drilling, Seadrill and Unit Drilling.
Global in nature, this year’s study, which again comprised more than 50 questions, concluded on December 31, 2021. All questions focused on features and attributes shown to drive satisfaction among customers of contract drillers. These include pricing and contract terms, performance and reliability, job quality, technology, service and professionalism, HSE, digital and big data, and corporate capabilities. Contractors were also evaluated across multiple applications, well types and global regions. Survey respondents were asked to rate only contractors with which they have had significant experience as customers within the last 24 months.
This year’s survey results reflect opinions from more than 1,000 customer evaluations concerning major providers of land and offshore contract drilling services. For those categories and companies in which qualifying evaluations exist, scores from EnergyPoint’s 2018 and 2019 studies were included in this year's category‑winner calculations at lesser weightings than 2020 and 2021 studies. In no case were the former period’s results assigned a weighting of more than 20 percent on a combined basis for purposes of calculating this year’s final ratings and rankings.
Full survey results are available in EnergyPoint’s 2022 Ratings & Analysis Reports. These publications include detailed ratings for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by years of survey data. Inquiries regarding the reports, as well as promotional rights and programs for top-rated companies, should be directed to email@example.com or +1.713.529.9450. Information can also be found at the following online locations:
Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services and midstream services. For more information concerning EnergyPoint and its offerings, visit the company’s website at www.energypointresearch.com.