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HOUSTON (December 9, 2020) – Maersk Drilling received the top ranking in EnergyPoint Research’s 2020 Offshore Drillers Customer Satisfaction Survey. This is the first year the company, which separated from A.P. Moller-Maersk in early 2019, has been included in the survey’s official results. In addition to capturing the first-place rating overall in the offshore segment, the company garnered top marks in performance and reliability, service and professionalism, Western Europe & North Sea, shelf wells, and harsh-environment applications.
In the 2020 Land Drillers Customer Satisfaction Survey, Helmerich & Payne again placed No. 1 in total satisfaction. The company has held the first-place rating in the survey for more than a decade. In addition to capturing the top spot overall, the Tulsa-based company also rated first in job quality, technology, HSE, Interior Texas & Mid-Continent, the Gulf Coast, and three additional onshore categories.
Doug Sheridan, Managing Director and founder of EnergyPoint commented, “Prior to the onset of the global pandemic in early 2020, both onshore and offshore drilling contractors faced some of the most challenging market conditions in decades. With the decline in demand for oil and gas brought on by Covid-19's halting impact on the global economy, the challenges have only grown. As the entire industry seeks to do more with less, customer satisfaction may prove the difference in determining which companies grow—and which stagnate.”
Valaris, the top-rated company among offshore contract drillers in 2019 and several years prior—by virtue of legacy Ensco and Rowan Drilling ratings—is this year’s runner-up in the offshore segment. The company rated first in several areas, including job quality, deepwater wells, HSE, and two additional categories. Precision Drilling was the survey’s runner-up in the land drillers survey, with top ratings in performance and reliability, Canada, and two additional categories.
The surveys, which have been conducted annually since 2007, are part of EnergyPoint’s portfolio of studies focused on the oil and gas industry’s satisfaction with the products and services it utilizes and depends upon. A total of 17 contractors received the minimum number of evaluations to be included in this year’s final top-to-bottom rankings.
Listed alphabetically, other companies rating first in at least one onshore or offshore contract drilling category include:
Other providers of contract drilling services receiving the minimum number of evaluations to be included in the final rankings include, in alphabetical order, Borr Drilling, Noble Drilling and Pacific Drilling in the offshore segment, and Ensign Energy Services, Pioneer Drilling, Unit Drilling and Patterson-UTI onshore.
"Much is being written about a shift away from fossil fuels and its impact on demand for petroleum products. While the exact timing of a peak in demand for hydrocarbons remains uncertain, what is clear is that economies of all shapes and sizes will rely on oil and gas for decades to come," Sheridan said. "Despite these arduous times, drillers can emerge stronger by re-doubling their commitment to performance, safety, and customer service and loyalty. This year's crop of top-rated drillers has a head start on the field."
The surveys, which included more than 40 questions, were concluded on December 31, 2019. Survey questions focused on features and attributes shown to drive satisfaction among customers of contract drillers. These include pricing and contract terms, performance and reliability, job quality, safety and environmental, service and professionalism, technology, digital oilfield, and corporate capabilities. Respondents also evaluated companies across multiple regions, applications and well types. Survey respondents were asked to rate only those contractors with which they have had significant experience as customers within the last 24 months.
The survey’s results reflect the opinions of customers via more than 1,000 evaluations of contract drillers. For categories and companies in which qualifying ratings exist, scores from EnergyPoint’s 2017 and 2018 surveys were included in category‑winner calculations at lesser weightings than 2019 and 2020 evaluations. In no case were 2017 and 2018 evaluations assigned a weighting of more than 20 percent for purposes of calculating final 2020 ratings.
Results from the surveys are included in EnergyPoint’s Ratings & Analysis Reports. The offshore and onshore reports, which are sold separately, include detailed results for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by survey results. Inquiries regarding these detailed reports, as well as promotional rights for top-rated companies, should be directed to firstname.lastname@example.org or +1.713.529.9450. Information can also be found at the following online locations:
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Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services, midstream services, and gasoline retailing. For more information concerning EnergyPoint and its surveys, visit the company’s website at www.energypointresearch.com.