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The ratings and rankings derived from EnergyPoint Research, Inc.'s ("EnergyPoint") surveys are based on the firm's proprietary measurements of customer satisfaction. Awards and rankings are based on numerical ratings, and not necessarily on statistical significance. EnergyPoint's experience suggests that in those cases when relatively small differences occur in the ratings of evaluated companies, such differences help drive competition in the marketplace. The resulting competition leads to improved product and service quality along with increases in industry‑wide customer satisfaction. EnergyPoint seeks to continually serve as a catalyst for positive improvements across the global energy industry through the publishing of its survey results.

The reports, information, data, commentary, analyses and opinions found on this website (the "site") are collected, compiled and published by Energy Point with the intent of providing site visitors with relevant and independent information as to customers' satisfaction with providers of certain products and/or services. EnergyPoint does not maintain or represent that the information, opinions, ratings, analyses and conclusions found on this site, or in any other EnergyPoint reports or products, necessarily reflect the perspectives of all customers and/or the complete market for the products and/or services covered by EnergyPoint or its reports. Visitors to this site are advised that surveys and information of the type upon which EnergyPoint's reports and products are based (and the resulting data, commentary, analysis and opinions) are inherently impacted by certain factors including, but not limited to, sampling error, timing of data collection, survey respondents' own product/service weightings, geographic distribution of customer bases, language barriers, access to the World‑Wide Web and other facilitating mediums, ongoing competitive and market dynamics, etc. Furthermore, EnergyPoint does not maintain or represent that its surveys or reports include all companies, entities or parties that could be viewed as providers of the products and/or services covered in its surveys, reports and/or products. Visitors are advised that other surveys and calculations could produce materially different results, ratings, ratings systems and/or conclusions than those presented or referenced on this site or in any EnergyPoint analysis or report. Inclusion in or exclusion from any EnergyPoint survey, report or product should not be construed as reflecting a party's market share or prominence in any category of product(s) or service(s).

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