Ratings & Analysis Reports

Take a deep dive into the details of customers' satisfaction with energy industry suppliers in EnergyPoint Research's ratings and analysis reports. EnergyPoint is the only company that provides comparative customer satisfaction survey results using our proprietary database of more than 2 million data points detailing the performance of the industries' most relied‑upon suppliers. These reports provide comprehensive market data obtained through objective survey processes refined over the years.

Video: Overview of Reports

Contact us at info@energypointresearch.com or +1‑713‑529‑9450 to purchase any of the reports below or to subscribe to our Online Portal.

Oilfield Products Suppliers

Customer Satisfaction Ratings & Analysis Report

Download Report Brochure PDF →

This comprehensive 120+ page report focuses on results from EnergyPoint Research’s most recent customer satisfaction survey of suppliers of equipment and materials utilized in drilling, completion and production phases. The report includes detailed ratings and rankings for 36 major oilfield products suppliers, including: Aker Solutions, Archer, Baker Hughes, Cactus Wellhead, Caterpillar, ChampionX, Core Laboratories, Derrick Corp, Dril‑Quip, Expro, Flowserve, Forum Energy Technologies, GD Energy, Halliburton, HMH, JFE Steel, Nabors Industries, NESR, Newpark Resources, Nippon Steel, NOV, Oceaneering, Oil States, Pason Systems, SLB, Subsea 7, TAM International, TechnipFMC, Tenaris, TETRA Technologies, U.S. Steel, Ulterra, Vallourec, Varel, Weatherford and Worldwide Oilfield Machine.

The report incorporates results from thousands of evaluations by qualified respondents at hundreds of E&P companies, drilling contractors, and upstream consultants for the most recent survey period. Its findings are presented using the same methodologies and analyses used to determine the official winners of EnergyPoint’s closely watched annual Customer Satisfaction Awards. Contents include 1‑to‑10 point ratings, top‑to‑bottom rankings, evaluation counts, and means and medians in dozens of attributes, categories, well types and applications. The report also includes EnergyPoint’s proven approach for identifying the strengths and weaknesses of suppliers of oilfield equipment and materials and their products.

The information in this publication is useful for individuals and organizations interested in understanding customer ratings of major oilfield product suppliers; identifying the various factors that drive customer satisfaction; and taking effective action to improve performance. Customized versions, including focused analysis on individual suppliers or segments, are also available upon request. The report can be purchased on a stand‑alone basis, or at a discount as part of a subscription to EnergyPoint's Online Portal.

To purchase the survey data or the full report, click here to send us an email or call us at +1‑713‑529‑9450.

Show More...

Offshore Contract Drillers

Customer Satisfaction Ratings & Analysis Report

Download Report Brochure PDF →

This insightful report incorporates results from hundreds of evaluations of major offshore drilling contractors by qualified respondents at domestic and global E&P companies for the most recent survey period. The 60+ page publication includes the same ratings methodologies and analyses used to determine the official category winners for EnergyPoint’s closely watched annual Customer Satisfaction Awards.

The publication details the most recent customer satisfaction ratings and rankings for eight major global offshore drilling contractors – Borr Drilling, Diamond Offshore, Maersk Drilling, Noble Drilling, Seadrill, Shelf Drilling, Transocean, and Valaris – across dozens of attributes, global regions, and well types. Contents include 1‑to‑10 point ratings, top‑to‑bottom rankings, evaluation counts, and means and medians in dozens of attributes, categories, regions, well types and applications. It also includes EnergyPoint’s proven framework for identifying and understanding the relative strengths of individual contractors.

The report is appropriate for professionals and organizations interested in understanding customer ratings of major offshore drillers; identifying the variables that help drive customer satisfaction; and acting upon the survey’s overall findings in ways that have lasting impact. It is available for purchase on a stand‑alone basis, or at a discount as part of a subscription to EnergyPoint’s Online Portal. Customized versions, including focused analysis of specific contractors or segments, are available upon request.

To purchase the survey data or the full report, click here to send us an email or call us at +1‑713‑529‑9450.

Show More...

Land Contract Drillers

Customer Satisfaction Ratings & Analysis Report

Download Report Brochure PDF →

This 60+ page publication includes the same ratings methodologies and analyses used to determine the official category winners for EnergyPoint’s closely watched annual Customer Satisfaction Awards. It incorporates results from hundreds of in‑depth evaluations of onshore drilling contractors completed by qualified respondents at E&P companies operating in the U.S. Lower 48 & Canada, as well as select international markets, for the most recent survey period.

Report details include the most recent ratings and rankings for eight major onshore drilling contractors – Ensign Energy Services, Helmerich & Payne (H&P), Independence Contract Drilling, Nabors, Patterson-UTI, Precision Drilling, and Unit Drilling – across dozens of attributes, regions and well types. Contents include 1‑to‑10 point ratings, top‑to‑bottom rankings, evaluation counts, and means and medians in dozens of attributes, categories, regions, well types and applications. Customized versions of the report, including focused analysis of specific contractors, are also available upon request.

The revealing study is useful for professionals and organizations interested in understanding customer ratings of major land drillers in the U.S. & Canada and select international markets; identifying the major factors that currently drive customers' sense of satisfaction; and acting upon the survey’s findings in an effective manner. The report also includes EnergyPoint’s proven framework for identifying and understanding the relative strengths of individual drilling contractors or segments. It is available for purchase on a stand‑alone basis, or at a discount as part of a subscription to EnergyPoint’s Online Portal.

To purchase the survey data or the full report, click here to send us an email or call us at +1‑713‑529‑9450.

Show More...

Oilfield Services Suppliers

Customer Satisfaction Ratings & Analysis Report

Download Report Brochure PDF →

This report incorporates findings from thousands of comprehensive evaluations by qualified respondents at domestic and global E&P companies and other upstream professionals and organizations for the most recent survey period. It includes EnergyPoint’s proven approach to identifying and understanding the relative strengths of major oilfield services suppliers, and employs the same ratings methodologies and analyses used to determine official category winners in EnergyPoint’s closely watched annual Customer Satisfaction Awards.

The publication examines the most recent ratings of oilfield suppliers by customers across 40+ organizational attributes, regions and service categories. Ratings and analysis of major suppliers – Archer, Axix Energy Services, Baker Hughes, BJ Energy Solutions, Bourbon Offshore, Calfrac Well Services, CGG, Core Laboratories, Delmar Systems, DistributionNOW, Expro, Frank’s International, FTS International, Gordon Technologies, Halliburton, InterMoor, Key Energy Services, KLX Energy Services, Liberty Oilfield Services, MRC Global, Nabors Industries, NESR, Newpark Resources, NextTier Oilfield Solutions, Nine Energy Service, Oil States International, Petroleum Geo-Services (PGS), Patterson-UTI, PHX Energy Services, ProPetro, Ranger Energy Services, RPC, Schlumberger, Scientific Drilling, Tidewater, Weatherford International, and Wellbore Integrity Solutions – are included. Contents include 1‑to‑10 point ratings, top‑to‑bottom rankings, evaluation counts, and means and medians in dozens of attributes, categories, regions, well types and applications. Customized versions of the report, including additional analysis of individual suppliers or segments, are available upon request.

This 100+ page report is useful for professionals and organizations interested in understanding customer ratings of major oilfield service suppliers; identifying the factors that drive customer satisfaction; and effectively acting upon the survey’s findings. It is available for purchase on a stand‑alone basis, or at a discount as part of a subscription to EnergyPoint’s Online Portal.

To purchase the survey data or the full report, click here to send us an email or call us at +1‑713‑529‑9450.

Show More...

Oil & Gas Midstream Services

Customer Satisfaction Ratings & Analysis Report

Download Report Brochure PDF →

This 80+ page report details results from EnergyPoint Research’s most recent customer satisfaction survey focused on suppliers of domestic oil and gas midstream services. The report includes detailed ratings and rankings for major midstream companies, including: AltaGas, Archrock, Boardwalk Pipelines, Buckeye Partners, Crestwood Midstream, CSI Compressco, DCP Midstream, DT Midstream, Enbridge, Energy Transfer, EnLink Midstream, Enterprise Products, EPIC Midstream, Equitrans Midstream, Genesis Energy, Gibson Energy, Inter Pipeline, Keyera, Kinder Morgan, Kodiak Gas Services, Magellan Midstream, MPLX | MarkWest, NGL Energy Partners, NuStar Energy, ONEOK, Pembina, Phillips 66 Midstream, Plains All American, Shell Midstream, Targa Resources, TC Energy, USA Compression, Western Midstream and Williams.

The publication reflects results from thousands of comprehensive evaluations by qualified respondents at hundreds of domestic E&P companies, industrials and marketers. The study incorporates the same ratings methodologies and analysis used to determine official winners of EnergyPoint’s closely watched annual Customer Satisfaction Awards. Contents include 1‑to‑10 point ratings, top‑to‑bottom rankings, evaluation counts, and means and medians in dozens of attributes, categories, and regions. It also includes EnergyPoint’s proven approach to identifying the relative strengths and weaknesses of today’s midstream providers.

The information in this comprehensive volume is appropriate for those interested in understanding customer ratings of major domestic midstream services providers; identifying the factors that drive overall customer satisfaction; and taking action to effectively improve performance in the segment. Customized versions, with focused analysis on individual suppliers or segments, are available upon request.

To purchase the survey data or the full report, click here to send us an email or call us at +1‑713‑529‑9450.

Show More...

Gasoline Retailers

Customer Satisfaction Ratings & Analysis Report

Download Report Brochure PDF →

This all-inclusive 180+ page report details results from EnergyPoint Research’s most recent customer satisfaction survey covering 36 major U.S. gasoline retailers. The report is comprised of detailed ratings and rankings for the following companies: 7‑Eleven, Alimentation Couche‑Tard, Allsup’s, BJ's Wholesale Club, BP, Casey’s General Store, CEFCO, Cenex, Chevron, Citgo, Costco, Cumberland Farms, Exxon Mobil, Global Partners, Kroger, Kum & Go, Kwik Fill, Kwik Trip, Love’s Travel Stops, MAPCO, Marathon | Speedway, Maverik, Meijer, Murphy USA, Phillips 66, Pilot Flying J, QuikTrip, RaceTrac, Sam’s Club, Sheetz, Shell, Sinclair, Stewart’s Shops, Thorntons, TravelCenters of America, and Wawa.

The report incorporates results from more than 34,000 evaluations by qualified respondents for the most recent survey period. Its findings are presented based on the same methodologies, techniques and analyses used for determining official winners of EnergyPoint’s closely watched annual Customer Satisfaction Awards. Contents include 1‑to‑10 point ratings, top‑to‑bottom rankings, evaluation counts, and means and medians in dozens of attributes, categories, and regions. The report also includes EnergyPoint’s proven approach for identifying strengths and weaknesses of individual retailers, with recommendations to improve performance in both absolute terms and relative to peers.

The information in this recently added publication is useful for individuals and organizations interested in: understanding customer satisfaction ratings of major U.S. gasoline retailers; identifying the various factors that drive customer satisfaction in the space; and taking effective action to improve performance.

To purchase the survey data or the full report, click here to send us an email or call us at +1‑713‑529‑9450.

Show More...