The energy industry spends almost a trillion dollars per year on upstream, midstream and downstream products and services. Consumers spend even greater amounts at the pump and burner tip. Our mission is to provide customer satisfaction intelligence that impacts success. Since 2003, we’ve delivered independent research regarding many of the industry’s leading companies. Through our proven processes, we gather, analyze and publish comprehensive ratings in areas important to the industry and its stakeholders.
Doug recognized the need to measure customer satisfaction in the energy‑industry more than 15 years ago. He founded EnergyPoint as an independent research firm dedicated to customer satisfaction and its impact on success. Today, the firm regularly surveys significant cross sections of industry customers involved in the selection and utilization of energy‑industry products and services. Doug’s keen analysis and industry observations are derived from EnergyPoint’s database of 1,000,000+ data points detailing the customer satisfaction performance of many of the industry's most recognized names.